Cookies & Privacy Policy for Menu Magic

Effective Date: July 19, 2025

Your privacy is critically important to us. This Cookies & Privacy Policy outlines how Menu Magic (operated by Menu Magic) collects, uses, maintains, and discloses information collected from users (each, a "User") of the https://menumagic.mykenmoreservice.com website ("Platform"). This policy applies to the Platform and all products and services offered by Menu Magic.

1. Information We Collect

We may collect various types of information from and about Users of our Platform:

• Personal Identification Information (PII):
• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Order Information: When you place a food order, we collect your delivery address, specific order details (items, quantity, special instructions), and payment information (though sensitive payment card details are typically handled directly by our secure third-party payment processors, not stored by us).
• Reservation Information: When you make a table or event reservation, we collect your name, phone number, email address, number of guests, date, and time.
• Communication Data: If you contact us via email, phone, or WhatsApp, we may keep a record of that correspondence.
• User Content: Any reviews, comments, or feedback you choose to submit on the Platform.
• Non-Personal Identification Information:
• Usage Data: We may collect information about how you access and use the Platform, such as your IP address, browser type, operating system, device type, pages visited, time spent on pages, referral sources, and clickstream data.
• Cookie Data: Information collected via cookies and similar tracking technologies (explained below).

2. How We Collect Information

We collect information through the following methods:

• Directly from You: When you register for an account, place an order, make a reservation, fill out forms, or communicate with us directly.
• Automatically: As you navigate through the Platform, we may use cookies, web beacons, and other tracking technologies to collect non-personal identification information.
• From Third Parties: We may receive limited information from third-party payment processors to confirm successful transactions.

3. How We Use the Collected Information

Menu Magic collects and uses User information for the following purposes:

• To Process Orders and Reservations: To facilitate your food orders, table bookings, and event reservations, and to share necessary details with the relevant Restaurants.
• To Improve Customer Service: Your information helps us respond more effectively to your customer service requests and support needs.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Platform, allowing us to tailor content and features.
• To Improve Our Platform: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service (e.g., with the Restaurant and payment processor).
• To Administer a Promotion, Contest, Survey, or Other Site Feature: To send Users information they agreed to receive about topics we think will be of interest to them.
• To Send Periodic Emails/Notifications: We may use the email address and phone number to send User information and updates pertaining to their orders, reservations, or events. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
• For Security and Fraud Prevention: To protect our Platform and users from fraudulent activities.
• For Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions.

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Platform.

Sensitive and private data exchange between the Platform and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share your information in the following situations:

• With Restaurants: We share necessary personal information (name, order details, delivery address, contact number) with the specific Restaurant(s) you order from or make a reservation with, so they can fulfill your request.
• With Payment Processors: Your payment details are shared with our integrated third-party payment gateways (e.g., PayPal, Stripe, Razorpay) to process your transactions securely. We do not store your full credit card details on our servers.
• With Service Providers: We may use third-party service providers to help us operate our business and the Platform or administer activities on our behalf, such as sending out newsletters or conducting analytics. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

6. Cookies Policy

What are cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work or work more efficiently, as well as to provide reporting information.

How Menu Magic Uses Cookies: Our Platform uses cookies for several purposes:

• Essential Cookies: These cookies are strictly necessary to provide you with services available through our Platform and to use some of its features, such as enabling you to log in to secure areas or adding items to your cart. Without these cookies, services like food ordering cannot be provided.
• Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our Platform but are non-essential to their use. However, without these cookies, certain functionalities (like remembering your preferences) may become unavailable.
• Analytics and Customization Cookies: These cookies collect information that is used either in aggregate form to help us understand how our Platform is being used or how effective our marketing campaigns are, or to help us customize our Platform for you.
• Advertising Cookies: Our advertising partners may use cookies to deliver advertisements that they believe will be most relevant to you and your interests. These cookies track your activity across different sites and gather information to provide more personalized ads.

Third-Party Cookies: In addition to our own cookies, some third parties may also set cookies when you visit our Platform. These include:

• Analytics Providers: Google Analytics, to help us understand how visitors engage with our site.
• Payment Gateways: PayPal, Stripe, Razorpay, use cookies as part of their secure payment processing.
• Social Media Services: If we integrate social media sharing buttons, these services may set cookies.

Your Choices Regarding Cookies: You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Platform, though your access to some functionality and areas of our Platform may be restricted. The exact methods for doing this vary by browser, and you should consult your browser's help menu for more information.

7. Links to Other Websites

Our Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Platform is not intended for use by anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

Menu Magic has the discretion to update this privacy policy at any time. When we do, we will revise the "effective date" at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

10. Your Acceptance of These Terms

By using this Platform, you signify your acceptance of this policy and our Terms and Conditions. If you do not agree to this policy, please do not use our Platform. Your continued use of the Platform following the posting of changes to this policy will be deemed your acceptance of those changes.

11. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Platform, or your dealings with this Platform, please contact us at:

• Menu Magic

sales@kenmoresolutions.com